Service a loan and record a payment

Open the saved payment and verify its distribution against the loan figures.

Time

About 15 minutes

You need

An active loan with an unpaid scheduled amount, an unrecorded incoming payment, and permission to view the loan and calculate, add, and list payments.

Result

One saved regular payment whose distribution, schedule effect, and loan figures have been checked.

Find and check the loan

1. Open Workspace → Loans.
2. Find an active loan.
3. Open its Payments workflow.

Match real incoming payments using the source transaction information: payer details, payment reference or loan number, and any other identifiers required by your organisation. Do not continue when the transaction belongs to another loan, its currency differs, it may already be recorded, or a provider callback is still expected.

See Loan overview for the loan sections and status checks.

Record the receipt

Use the payment date, amount, and payer from the source transaction. Selecting Add records a real payment and recalculates the loan. Confirm that the transaction belongs to the loan before committing it.

1. Select Payments on the loan.
2. Under Payment, choose Regular payment as the Payment Type.
3. Select or confirm the Payer.
4. Review the Payment Order supplied by the product.
5. Enter the receipt Amount and Payment Date.
6. Choose Per payment schedule as the Payment Action for this scheduled incoming payment.
7. Wait for the preview to update. Review the before, pending, deposit, and after figures and the payment distribution.
8. Select Add once.

The payment date cannot be in the future or before the permitted last-payment boundary. Use Full repayment only for an authorised closing payment; it follows a different calculation from a scheduled incoming payment.

After Add, the payment should appear once in the payment list with the selected payer, amount, date, type, action, and payment order. If the result is uncertain, use the payment list and history before entering anything again.

The saved payment is identifiable by the synthetic loan number and its payer, amount, date, type, and action.

Allocation and schedules explains each distribution outcome and the checks for an unexpected balance.

Payment Distribution is evidence of how the saved payment was distributed across scheduled lines and balances.

Troubleshooting

What you see	Check
Payments is absent	Loan status, payment permissions, and whether the loan has a full payment schedule.
The preview differs from the receipt or expected due amount	Payment date, action, payment order, additional invoice lines, and calculation date.
The payment is pending, deposited, or overpaid	Due dates and product allocation rules before treating the result as an error.
A banklink payment is still being confirmed	Provider transaction state, loan payment list, and history. A callback can still create the payment.
The payment appears twice	Do not add another correction. Record both payment numbers and follow the organisation's payment-correction procedure.

Use Record payments before manually replacing an integrated bank payment.